Last Updated: July 09, 2024

At Algos (“Algos,” “we,” “our”), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your information when you interact with our website, contact form, and chatbot. It also provides information about your privacy rights in compliance with GDPR and other applicable privacy regulations.

1. Personal Information We Collect

We collect various types of information that, alone or in combination with other data, could be used to identify you (“Personal Information”) as outlined below:

1.1 Information You Provide Directly

  1. Contact Form Data: When you reach out to us via the contact form, we collect your name, email address, and message contents to respond to your inquiries effectively.
  2. Chatbot Interactions: We collect anonymous data from interactions with our chatbot to improve its responses. Conversations are stored without personally identifiable information unless you choose to share it.
  3. Communication Information: Any direct communication with us (e.g., emails) may include additional details such as your phone number or address, which are only used for communication and support purposes.

1.2 Information Collected Automatically from Your Use of Our Services

  1. Log Data: Our website collects standard log data, which includes your IP address, browser type and settings, the date and time of your visit, and interaction patterns on our Site.
  2. Device Information: This includes details about your device, such as operating system, browser type, and device-specific settings.
  3. Usage Data: Information on how you interact with our website, such as pages visited, features used, and links clicked.
  4. Cookies: Cookies are small files placed on your device for tracking and identification purposes. Our website uses various types of cookies, including:
    • Essential Cookies: Necessary for site functionality, such as accessing secure areas.
    • Performance and Analytics Cookies: Including Google Analytics, these cookies help track your site interactions and preferences, improving our understanding of site usage and performance.
    • Functional Cookies: These remember choices you make, like language settings, to enhance your experience.
    You can manage cookie preferences through your browser settings. However, disabling cookies may limit some functionalities of our website.
  5. Google Analytics: We use Google Analytics to gather anonymous usage data, including page views, traffic sources, and user engagement metrics. This data helps us optimize our website and improve user experience.
  6. Do Not Track Signals: Our website does not currently respond to “Do Not Track” (DNT) signals, and data is processed as described in this policy regardless of DNT settings.

2. How We Use Personal Information

We use the Personal Information we collect for various purposes, including:

  1. Service Delivery: To operate, manage, and improve the functionality of our website and chatbot, ensuring a smooth and effective user experience.
  2. User Support: To respond to inquiries, offer support, and address technical issues related to our services.
  3. Website Analytics: To analyze site usage patterns, including interaction with our chatbot, and improve website performance and usability.
  4. Enhancement of Chatbot Responses: Anonymous chatbot data is analyzed to refine the accuracy and relevance of responses over time.
  5. Legal Compliance: To comply with legal requirements and regulatory standards, including GDPR.

3. Disclosure of Personal Information

We are committed to keeping your data confidential and secure. We may share Personal Information under the following circumstances:

  1. Service Providers and Vendors: We engage trusted third-party providers, such as Google Analytics, for services like hosting, data processing, and analytics. These providers are authorized to process data only within the scope of services provided to us.
  2. Legal Requirements: We may disclose your information if legally required to comply with law enforcement, regulatory requirements, or to protect our rights and property.
  3. Corporate Transactions: In the event of a merger, acquisition, or asset sale, your information may be transferred to the involved parties, subject to standard confidentiality obligations.

4. Data Retention and Deletion

Algos retains your Personal Information for up to three years from the date of last interaction, in accordance with GDPR’s maximum retention guidelines. After this period, any Personal Information is either deleted or anonymized to ensure privacy. Specifically:

Chatbot conversation data is stored in an anonymized format and retained for up to one year to improve response accuracy and service quality, without retaining identifiable information.

Usage data and analytics data collected via Google Analytics are retained for 14 months, as per Google’s standard retention policy.

5. Security Measures

We employ industry-standard security measures to protect your Personal Information from unauthorized access, misuse, or disclosure. Our safeguards include data encryption, secure access controls, and regular audits of our security practices. However, please note that no online service is completely secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

Under GDPR, you have specific rights regarding your data, which include:

  1. Right to Access: You can request a copy of the Personal Information we hold about you.
  2. Right to Rectification: You may request corrections to any incorrect or incomplete information.
  3. Right to Erasure: You can request deletion of your Personal Information, subject to legal retention requirements.
  4. Right to Restrict Processing: You can request restrictions on how we process your data under certain conditions.
  5. Right to Data Portability: You have the right to obtain your data in a structured, commonly used format.

To exercise these rights, please contact us at hello[at]algos-ai.com.

7. Children’s Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect data from minors. If we become aware that we have collected Personal Information from a minor without parental consent, we will take steps to delete that data promptly.

8. International Data Transfers

Algos may transfer your Personal Information outside of the European Economic Area (EEA) in connection with certain service providers. We ensure that all such transfers comply with GDPR through data processing agreements that include standard contractual clauses or other appropriate safeguards.

9. Changes to Our Privacy Policy

Algos reserves the right to update this Privacy Policy periodically. When changes are made, the updated version will be posted on our website with a revised “Last Updated” date. Your continued use of our services after such updates signifies your acceptance of the revised Privacy Policy.

10. How to Contact Us

For any inquiries regarding our Privacy Policy or to exercise your rights under GDPR, please contact us at:

Email: hello[at]algos-ai.com
Address: Algos, 7 Avenue du Tour de France, 86360 Chasseneuil-du-Poitou, France